Policy

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Cancellation Policy

A 24-hour cancellation policy is in place. If you cancel or reschedule your appointment less than 24 hours in advance, you will be charged 50% of your original services. After the second offense, all future appointments will require prepayment. After the third offense, you will be released as a client. If canceled the same day of the appointment, the entire service price will be charged to the credit/debit card on file. The fee must be paid prior to scheduling another appointment.

Non-cancellation and no-shows will be charged 100% of the original service fee. After the second offense, all future appointments will require prepayment. After the third offense, you will be released as a client.

Sisterlocks Policy

Transfer clients must be within 4-6 weeks in order to book online. A consultation is required if more than 6 weeks have elapsed since the last retightening. Hair must be clean, product-free, and not blown out for consultation and installation. Shampoo service is included with all maintenance appointments.

All deposits are final. There are no refunds. All online prices are starting prices. The price of your service may increase based on factors such as hair length, density, and time between appointments. To avoid price variations, please schedule a consultation at (618)416-5454.

Late Policy

There is a 15 minute grace period.

Please do not call or text at the time of your appointment to let me know that you are running late. A courtesy text or call should be made at least 24 hours prior to your scheduled appointment if you know you’re going to be late.

If you are more than 20 minutes late to your scheduled appointment and have not previously spoken to me or staff you need to reschedule.

Also there will be a $45.00  dollar reschedule fee that must be paid prior to booking any future appointments, no exceptions.

No shows there will be 100% charge of the retighten fee and must be paid prior to rescheduling.

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